F.A.Q

Frequently Asked Questions

Q- I'VE INSTALLED RLM, GOTTEN MY KEY, AND REBOOTED - I CAN GET SHAVE ON THE SERVER MACHINE, BUT NOT OTHERS
A-
For client machine you need to point it to server. There are two ways to do this:
1) set the RLM_LICENSE environment variable to 2764@<<>> - for ALL USERS
2)It might be easier to do it this way - make an rlm folder on the client machine and drop a copy of your lic file in it :(no need to install rlm on client machine)
OSX: /Users/Shared/rlm
WIN: C:/rlm
LINUX: /usr/local/rlm 
the client will fish that server information out of the file.

 

Q- My Shave server is not starting and is showing port busy. What can be the issue?

A- If you are having multiple RLM services running on your machine then the port mentioned in your license is already occupied by other software. You can change the port for other software or you can change it in your shave license. To change port in your shave license open the license in notepad or anyother editor and change it in first line.

 

HOST w7x64 10bf48b8fc82 2764 change 2764 to 2765 and save the license.

 

If you are setting up license using RLM_LICENSE environment variable then you need to make the change port number there too .

 

Q- I'VE DONE ALL THAT AND AM STILL NOT GETTING LICENSES - HELP!
A-
On your server, go to the rlm folder from the command shell and run the rlmstat utility send us the output (say it's for the server).
Also, copy that utility (not the whole folder) over to your client and run it there send us the output (say it's for the client)
Tell us a little background regarding server and client OS etc.

 

Q- WHY CAN'T I JUST SEND YOU MY MAC ADDRESS?
A-
The hostid.txt file contains the mac address and the system name, as rlm sees them - this is important - it can sometimes be slightly different than how you would display those elsewhere, this is why you should use our script.

 

Q- WHAT IF I DON'T WANT STANDARD LOCATIONS?
A-
Some of you have non-standard file paths, and multiple installations - you can find some additional info about where we put things
here .We don't recommend you do this unless you have to.

 

Q- CAN I DOWNLOAD UPDATES?
A-
With new rental/subscription based plan all updates are always free .

 

Q- AARGH MY MAYA FILE DISAPPEARED!
A-
Occasionally we get panicked emails saying that peoples files disappeared, or their permanent license suddenly stopped working, or their machine is crashing (even if they're not using shave). That's not us. Just to set your mind at ease, we don't touch anything on the disk but our own temp files. We only modify parameters and nodes.

 

Q- HOW DO I CLEAR SHAVE FROM A SCENE ENTIRELY?
A-
In the script editor, type - shavePurge(); 
and save your scene.

Q- Why shave is not showing in Maya 2016.5 and Maya 2017 vp2.0 ?

A- With Maya 2016.5 and Maya 2017 your vp2.0 is in OpenGl -Core profile compatibility by default. You need to change it to OpenGL - Legacy . You can do it by going to maya preferences > Display >  Viewport 2.0 and change the rendering engine to OpenGL - Legacy and save preferences. Reboot Maya and shave will now display in vp2.0.

 

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